Zero Loss Risk Management

Customer grievance redressal policy

At Zero Loss Risk Management (IMF) Private Limited , we are committed to delivering exceptional service and upholding the highest standards of client satisfaction. Your feedback is invaluable in helping us achieve this goal.

Should you experience any dissatisfaction with our services, we encourage you to share your concerns with us. Our Chief Operating Officer, who also serves as the Grievance Redressal Officer (GRO), is designated to address and resolve all customer grievances in a fair and timely manner.

You may contact the GRO at: Email: support@zerolossrisk.com

Upon receiving your complaint, we will conduct a thorough internal review and provide a formal response within 14 calendar days. Should additional time be required to resolve the issue, we will keep you informed through an interim communication outlining the expected timeline.

Escalation Matrix

If the resolution provided does not meet your expectations or you do not receive a response within the stipulated time, you may escalate the matter to our Principal Officer:

Name: Mr. Bijaya K. Mohanty
Designation: Managing Director & Principal Officer
Email: - bkmohanty@zerolossrisk.com
Land line: - 0674-3196374

Your concerns will be reviewed at the highest level, and a final response will be provided within 14 calendar days of receiving your escalation.
We value your association with Zero Loss Risk Management and are committed to resolving your concerns with transparency, professionalism, and urgency.